You are here:
  1. Home
  2. Refund Policy

Refund Policy

Kube Studio

Trading name of MOTIMATION LTD

Last Updated: February 25, 2026

1. About This Policy

This Refund Policy applies to all services provided by Kube Studio, the trading name of MOTIMATION LTD, a company registered in England and Wales.

Registered Office: Ash House Business Centre Unit 22, 8 Second Cross Road, Twickenham, England, TW2 5RF 
Company Number: 14531333
Email: karl@kubestudio.co.uk
Website: www.kubestudio.co.uk

This policy forms part of our Terms & Conditions.

2. General Policy

Due to the bespoke and digital nature of our services, refunds are limited and subject to the terms outlined below.

By purchasing our services, you acknowledge and agree to this Refund Policy.

Nothing in this policy affects your statutory rights under UK law.

3. Website Design & Development Services

3.1 Deposits

All project deposits are non-refundable once work has commenced.

This is because time, planning, research, and design resources are allocated immediately upon project initiation.

3.2 Project Cancellation by Client

If a client cancels a project after work has begun:

  • The deposit remains non-refundable.

  • The client is liable for payment for all work completed up to the cancellation date.

3.3 Completed Projects

Once a website has been completed and delivered (or launched), payments are non-refundable.

4. Domain Name Registrations

Domain name purchases are:

  • Digital goods

  • Registered instantly with third-party providers (e.g. GoDaddy)

Once a domain has been registered on your behalf:

  • It cannot be cancelled

  • It cannot be refunded

This applies even if the domain is no longer required.

5. Hosting Services

Hosting services are billed in advance on a monthly or annual basis.

Once a hosting billing period has begun:

  • Hosting fees are non-refundable.

If hosting is cancelled:

  • Service will remain active until the end of the paid billing period.

  • No partial refunds are provided.

6. Maintenance & Retainer Services

Monthly maintenance, support, and retainer services:

  • Are billed in advance.

  • Are non-refundable once the service period has started.

If cancelled, services will continue until the end of the paid period unless otherwise agreed.

7. Digital Products & Marketing Services

Due to the digital and intangible nature of digital design, SEO, and marketing services:

  • Payments are non-refundable once work has commenced.

  • Refunds are not provided for completed deliverables.

8. Consumer Contracts Regulations (UK)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

Consumers normally have 14 days to cancel certain contracts made online.

However, this right does not apply where:

  • Digital content has begun to be delivered.

  • Services have begun with the consumer’s consent.

  • The service is bespoke or personalised.

By instructing us to begin work immediately, you acknowledge that you waive your 14-day cancellation right where applicable.

9. Chargebacks & Payment Disputes

If a chargeback or payment dispute is raised:

  • We reserve the right to provide all relevant documentation to the payment provider.

  • This may include contracts, written agreements, invoices, and proof of delivery.

Raising a chargeback without prior communication may result in suspension of services.

10. Exceptional Circumstances

We may, at our sole discretion, offer partial refunds in exceptional circumstances.

This does not create a legal obligation to provide refunds outside of this policy.

11. Contact Us

For refund-related enquiries, please contact: karl@kubestudio.co.uk

We aim to respond within 3 business days.